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What you'll do
We are currently seeking AYS Agents who take the initiative who deliver a wide range of services that guide guests through their entire stay. They are empowered to answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
What we’re looking for
- Associate degree (MBO) in Hospitality Management
- Previous experience working with Opera PMS
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Has great communication skills
- Is technology savvy and can multitask
- Must speak English
- Able to work shifts from Monday through Sunday
Location
Willemstad, Curacao
Publication date
19.11.2024
