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What you'll do
- Supervises and manages employees.
- Supports day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers daily.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Maintain the relationship management of outside vendors including water sports and scuba.
- Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
- Investigates reports and follows-up on guest incidents.
- Ensures corrective measures are implemented to prevent a reoccurrence.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the Spa & Recreation’s actual and projected sales to ensure revenue goals are met or exceeded.
- Selects vendors for Spa & Recreation retail operations and managing contract agreements
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Oversees all Human Resources activities in the Recreation Department.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Education & Experience
- Bachelor’s degree in sports management / hotel management / events and recreation management / hotel management
- Minimum of 3 years of experience required recreation/health club operations or related professional area
- Experience in a large-scale resort is an advantage.
- Hands-on mentality and approach
- Must have excellent communication skills (in English, Spanish, Dutch and/or Papiamentu is a plus)
- Strong leadership, communication, and interpersonal skills
- Strong Guest Service Orientation.
- Excellent organizational skills.
- Outgoing and dynamic.
Location
Willemstad, Curaçao
Publication date
03.12.2024
Contact person
Sargo Ribeiro