Start Your Journey With Us
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be part of something bigger that yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what's possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.
What you'll do
- Supervises and manages employees.
- Supports day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers daily.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Maintain the relationship management of outside vendors including water sports and scuba.
- Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
- Investigates reports and follows-up on guest incidents.
- Ensures corrective measures are implemented to prevent a reoccurrence.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the Spa & Recreation’s actual and projected sales to ensure revenue goals are met or exceeded.
- Selects vendors for Spa & Recreation retail operations and managing contract agreements
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Oversees all Human Resources activities in the Recreation Department.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Education & Experience
- Bachelor’s degree in sports management / hotel management / events and recreation management / hotel management
- Minimum of 3 years of experience required recreation/health club operations or related professional area
- Experience in a large-scale resort is an advantage.
- Hands-on mentality and approach
- Must have excellent communication skills (in English, Spanish, Dutch and/or Papiamentu is a plus)
- Strong leadership, communication, and interpersonal skills
- Strong Guest Service Orientation.
- Excellent organizational skills.
- Outgoing and dynamic.
Location
Willemstad, Curaçao
Publication date
03.12.2024
Contact person
Sargo Ribeiro
